Privacy policy

At Royal Step Shoes, we respect your privacy and are committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

By using our website or placing an order, you agree to the terms described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order details and purchase history

  • Payment information (processed securely through payment providers)

This information is collected only for order processing and improving customer service.

2. How We Use Your Information

The information collected may be used for the following purposes:

  • To process and deliver your orders

  • To contact you regarding your order status

  • To provide customer support

  • To improve our products and services

  • To send important updates related to orders or policies

  • To prevent fraudulent transactions

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Protection of Your Information

Royal Step Shoes takes reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure.

Your personal information is only accessible to authorized personnel responsible for order processing and customer service.

4. Order Cancellation

Orders may be cancelled under certain unavoidable circumstances, including:

  • The product is out of stock

  • The credit card payment is declined by the issuing financial institution

  • The delivery area is outside the range of our shipping service provider

  • Any other unforeseen operational issue

In such cases, customers will be notified as soon as possible.

5. Exchange & Return Restrictions

Exchange requests will not be entertained under the following circumstances:

  • The request is made after the specified exchange time period

  • The product is damaged due to usage

  • The product has been tampered with, hit hard, or washed with water

  • The original invoice is missing

  • The product condition has changed from its original form

Royal Step Shoes does not offer cash refunds or a money-back guarantee after the stipulated time period mentioned in our Return & Exchange Policy.

6. Store Location

Customers may also visit our outlet for assistance.

Outlet Location:
Near Wapda Town Roundabout, adjacent to Shirt & Tie Outlet, Lahore.

7. Policy Updates

Royal Step Shoes reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page.

8. Contact Information

If you have any questions regarding our Privacy Policy, please contact us:

Phone / WhatsApp: +92-335-6792776
Email: info@royalstepshoes.com